FAQ

Do you offer coupon codes or discount codes?

The best way to find out about discounts or coupons is via instagram so make sure to  follow us!

Can you customize my order?

Unfortunately, at the present time we are unable to accommodate special quantity requests. Please order in multiples to the closest actual quantity you are needing.

What methods of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Shop Pay, and Paypal.

I received my order and one of the items is incorrect/missing/damaged?

We are so sorry for our mistake. Please notify us within 2 days of receiving your package with what is incorrect, missing, and/or damaged. Please keep the entire contents of the package handy as we may need photos of the damaged parcel in order to file a claim.

Do you accept returns?

Returns are accepted within 14 days of the original purchase date. Please email hello@fortandfield.com with what items you will be shipping back. All returned items must be unused and in their original packaging. Make sure to ship returns properly (preferable in the original packaging) as damaged returns cannot be accepted. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. Refund will be in the form of a store credit.

Do you sell wholesale?

We sure do! Please see our wholesale page here.

Will you share or sell my personal information with anyone?

Never. We will use your information to ship your package and to contact you if we have questions about your order. We will not share your name, email address, or contact information with any third parties unless required by law.

If you have any additional questions not answered here, or would just like to say hello, please contact us here.